Terms of Service
Last updated: October 26, 2026
These terms apply to Conveasy, an AI ordering assistant for restaurants operated by Balloz Solutions LLC, 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110 (“we”, “us”). By using Conveasy or connecting your business to it, you accept these terms. If we have signed a separate agreement with you, that agreement takes precedence.
1. The service
Conveasy answers phone calls and WhatsApp messages for your restaurant, takes orders and sends them to your kitchen printer or dashboard. The features, prices and included volumes depend on your plan.
2. Your account
You must provide correct business information and keep your login details safe. You are responsible for all activity in your account and for keeping your menu, prices, opening hours, delivery areas and sold-out items up to date.
3. AI and orders
Conveasy uses AI. We work hard to make it accurate, but it can make mistakes, for example when understanding an item, an address or a time. You remain responsible for checking orders, for the food you sell, for allergen information and for your agreements with your customers.
4. WhatsApp and other third-party services
Conveasy relies on third-party services such as the WhatsApp Business Platform (Meta), Twilio and payment providers. If you connect your WhatsApp Business Account, you must also follow WhatsApp’s Business Terms of Service, Business Messaging Policy and Commerce Policy. Meta may charge messaging fees for your WhatsApp Business Account. We are not responsible for outages or changes of these third-party services.
5. Acceptable use
You may not use Conveasy to send spam or unlawful content, to message people who have not contacted you or agreed to receive messages, or to try to break, overload or copy the service.
6. Fees and payment
Fees are set out in your plan or quote. Unless agreed otherwise, invoices must be paid within 14 days. We may suspend the service if an invoice stays unpaid after a reminder.
7. Personal data
For the personal data of your customers, you are the controller and we are your processor. We process this data only to provide the service, as described in our Privacy Policy.
8. Availability
We aim to keep Conveasy available at all times, but we cannot guarantee that it will be uninterrupted or error-free.
9. Liability
To the extent permitted by law, our total liability is limited to the fees you paid us in the three months before the event that caused the damage. We are not liable for indirect damage such as lost profit, lost orders or lost data. This does not limit our liability for fraud or intentional misconduct.
10. Ending the service
Unless agreed otherwise, you can end your subscription at the end of any month. We may suspend or end the service if you seriously breach these terms. After the end, you can ask for an export of your data; we then delete it as described in our Privacy Policy.
11. Changes
We may change these terms. We will inform you at least 30 days before important changes take effect.
12. Governing law
These terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-law rules. Any dispute about these terms or the service will be handled by the state or federal courts located in Bernalillo County, New Mexico. Mandatory rights you have under the law of the country where your business is based still apply.
13. Contact
conveasy@gmail.com