Privacy Policy

Last updated: October 18, 2026

Conveasy is an AI ordering assistant for restaurants. It answers phone calls and WhatsApp messages for restaurants, takes orders and sends them to the restaurant. Conveasy is operated by Balloz Solutions LLC, 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110 (“we”, “us”). This policy explains which personal data we process, why, and what your rights are.

1. Who is responsible for your data

  • For restaurants that use Conveasy and for visitors of this website, Balloz Solutions LLC is the controller.

  • When you order from a restaurant through Conveasy, we process your data on behalf of that restaurant. The restaurant is the controller and we are its processor.

2. Which data we process

  • Restaurants using Conveasy: name, business name, email address, phone number, address, billing details, menu, prices and opening hours.

  • People who order through Conveasy: phone number, name (if given), delivery address, order details, the WhatsApp messages exchanged with the ordering assistant, and for phone orders the call audio and a transcript.

  • Website visitors: the details you send us through a form, and anonymous visit statistics.

3. Data we receive from Meta (WhatsApp Business Platform)

When a restaurant connects its WhatsApp Business Account to Conveasy through Meta’s Embedded Signup, we receive the WhatsApp Business Account ID, phone number ID, display name, message templates and an access token that lets us send and receive WhatsApp messages for that restaurant. We also receive the messages and delivery updates for that number. We use this data only to take and confirm orders and to support the restaurant. We never sell it, never use it for advertising, and only share it with the service providers listed below.

4. Why we use your data

  • To provide the ordering service: understand orders, calculate totals, send confirmations and pass orders to the restaurant (performance of a contract).

  • To manage our customer relationships, invoicing and support (contract and legal obligations).

  • To keep the service secure and improve it, for example by checking conversations where an order went wrong (legitimate interest).

  • To answer questions sent through our website (legitimate interest).

We do not sell personal data and we do not make automated decisions with legal or similarly significant effects.

5. Artificial intelligence

Conveasy uses AI models to understand spoken and written orders. People who contact a restaurant through Conveasy are told that they are talking to an AI assistant. We only send AI providers the information needed to handle the order.

6. Service providers

We use the following service providers to run Conveasy: Meta Platforms (WhatsApp), Twilio (telephony), Vapi (voice AI), Anthropic (AI language processing), Google Cloud / Firebase (hosting and database), Make.com and n8n (workflow automation), Algolia (menu search), PrintNode (order printing) and Mollie (payments). Balloz Solutions LLC is based in the United States. These providers may process information in the United States and other countries. Applicable privacy and data-transfer requirements depend on where you are located and how the service is used.

7. How long we keep data

  • Orders and WhatsApp conversations: up to 12 months after the order, unless the restaurant asks us to delete them earlier.

  • Call audio and transcripts: up to 90 days.

  • Restaurant account data: as long as the contract runs; invoices and related records for as long as required by applicable U.S. federal and state accounting and tax laws.

  • Website enquiries: up to 2 years after our last contact.

8. Security

We protect data with encrypted connections, access control and separation of each restaurant’s data.

9. Your rights

Depending on where you live and which laws apply, you may have rights to access, correct, delete or obtain a copy of your personal information, or to restrict or object to certain processing. Email conveasy@gmail.com to submit a privacy request. If we process your information for a restaurant, we will coordinate your request with that restaurant. You may also contact the appropriate privacy regulator or your state attorney general. To request deletion, see our Data Deletion page: conveasy.be/data-deletion.

10. Cookies

This website does not use advertising or tracking cookies. We use Framer’s built-in website statistics, which do not use cookies.

11. Changes

We may update this policy. The latest version is always published on this page.

12. Contact

Balloz Solutions LLC (Conveasy)

1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110

conveasy@gmail.com